Privacy Policy
Supreme Access Pty Ltd Privacy Policy
At Supreme Access Pty Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
We collect personal information that you provide to us when you request our rope access services, height safety systems, or elevated work platform hire. This may include your name, contact details, company information, project specifications, and payment details.
We also collect information when you visit our website, including your IP address, browser type, pages visited, and time spent on our site through cookies and similar technologies.
When you engage our services, we may collect additional information relevant to your project requirements, including site-specific details, safety certifications, and technical specifications. For our IRATA and SPRAT certified technicians to provide appropriate services, we may also collect information about work site conditions and access requirements.
How We Use Your Information
We use your personal information primarily to provide our working at height solutions, including rope access services, height safety system installation, and EWP hire across Australia. Your information helps us coordinate our Sydney and Gold Coast operations and manage our network of certified subcontractors to deliver services nationwide.
We may use your information to send you relevant updates about our services, safety regulations, industry developments, and promotional materials. We also use your information for administrative purposes, including invoicing, project documentation, and compliance with workplace health and safety regulations.
Your information may be used to improve our website functionality, analyse service usage patterns, and enhance our customer experience. We may also use aggregated, non-identifiable data for business analysis and reporting purposes.
Information Sharing and Disclosure
We may share your personal information with our certified subcontractors and partner organisations to deliver services to you effectively. This includes IRATA and SPRAT certified technicians who may work on your project sites across Australia. All parties we work with are required to maintain the same level of privacy protection as outlined in this policy.
We may disclose your information to third-party service providers who assist us with business operations, including payment processing, IT support, and professional services. These providers are contractually obligated to use your information only for the purposes we specify and to protect it according to our privacy standards.
We will disclose personal information if required by law, court order, or other legal process. We may also disclose information if we believe it is necessary to protect our rights, property, or safety, or that of our clients, employees, or the public.
Data Security and Storage
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, modification, disclosure, or destruction. Our security measures include secure data transmission, encrypted storage systems, and restricted access to personal information on a need-to-know basis.
Your personal information is stored securely in Australia and may be accessed by our authorised personnel in Sydney and Gold Coast offices. We retain your information for as long as necessary to provide services to you and comply with legal obligations, typically for seven years in accordance with Australian business record-keeping requirements.
We regularly review and update our security practices to ensure ongoing protection of your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You may also request that we delete your personal information in certain circumstances, subject to legal and business requirements.
If you no longer wish to receive marketing communications from us, you can opt out at any time by contacting us directly or using the unsubscribe link in our communications. You can also adjust your cookie preferences through your browser settings, though this may affect your website experience.
You have the right to make a complaint about our handling of your personal information to the Office of the Australian Information Commissioner if you believe we have not complied with privacy requirements.
Cookies and Website Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide relevant information about our rope access services, height safety solutions, and EWP hire options. These technologies help us understand how visitors interact with our site and improve our service delivery.
You can control cookie settings through your browser preferences, including blocking or deleting cookies. However, disabling certain cookies may limit your ability to use some features of our website or access specific information about our working at height solutions.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any significant changes will be communicated through our website or direct notification to clients. We encourage you to review this policy periodically to stay informed about how we protect your information. The current version of this policy is always available on our website.
If you have any questions about changes to our privacy practices or how they may affect you, please contact us for clarification.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact Supreme Access Pty Ltd through our Sydney headquarters or Gold Coast office. We are committed to addressing your privacy concerns promptly and transparently.
You can reach our privacy officer by phone, email, or post using the contact details provided on our website. We will respond to your privacy-related enquiries within a reasonable timeframe and work with you to resolve any concerns about your personal information.
For complaints or disputes that cannot be resolved directly with us, you may contact the Office of the Australian Information Commissioner through their website or by calling their enquiries line for guidance on privacy matters.
